1. General Refund Terms

This refund policy applies to all yacht rental services and additional services provided by Eliteyachtcanada Inc. ("Company"), including but not limited to photography services, additional equipment rental, chef services, and other marine recreational services. This policy complies with British Columbia consumer protection laws and Canadian federal regulations.

2. Yacht Rental Cancellations

2.1 Cancellation by Customer

Cancellation Timeframe Refund Amount Additional Fees
More than 30 days before charter Full refund 10% administrative fee
15-30 days before charter 50% refund None
7-14 days before charter 25% refund None
Less than 7 days before charter No refund N/A

2.2 Weather-Related Cancellations

Weather Policy:
  • If weather conditions are deemed unsafe by the captain or Transport Canada marine authorities, customers may reschedule at no additional cost within 12 months
  • Full refund available if rescheduling is not possible
  • Weather determinations are final and based on Transport Canada marine safety guidelines

2.3 Mechanical Issues

Equipment Failure Policy:
  • Company will provide comparable alternative vessel at no additional cost
  • If no suitable alternative is available, full refund will be provided
  • Company is not liable for consequential damages or additional expenses

3. Additional Services Refund Policy

3.1 Photography Services

  • 48+ hours notice: Full refund
  • 24-48 hours notice: 50% refund
  • Less than 24 hours: No refund

3.2 Chef Services

  • 72+ hours notice: Full refund minus food costs
  • 24-72 hours notice: 50% refund
  • Less than 24 hours: No refund

3.3 Equipment Rental

Water Sports Equipment, Sound Systems, etc.:

  • Cancellation more than 24 hours: Full refund
  • Cancellation less than 24 hours: 50% refund
  • No-show: No refund

4. Force Majeure

In the event of force majeure circumstances including but not limited to:

  • Government restrictions or lockdowns
  • Natural disasters
  • Acts of terrorism
  • Marine emergencies
  • Port closures
  • Other circumstances beyond Company's control

Customers will receive a full credit valid for 24 months or a full refund at their discretion.

5. Refund Processing

5.1 Timeline

  • Credit card refunds: 5-10 business days
  • Bank transfer refunds: 3-5 business days
  • Cash/cheque refunds: Same day processing

5.2 Processing Fees

  • Administrative fee: 10% (where applicable)
  • Credit card processing fee: 2.9% (if applicable)
  • International transfer fee: $25 CAD

6. Dispute Resolution

Consumer Protection Rights:

This policy is governed by British Columbia consumer protection laws. Customers have the right to:

  • File complaints with Consumer Protection BC
  • Seek resolution through the Civil Resolution Tribunal of British Columbia
  • Contact the Better Business Bureau

For disputes, customers must first contact our customer service team at [email protected] or +1 (250) 598-3345.

7. Contact Information

Customer Service

Email: [email protected]
Phone: +1 (250) 598-3345
Hours: 9:00 AM - 6:00 PM PST

Mailing Address

Eliteyachtcanada Inc.
1327 Beach Dr
Victoria, BC V8S 2N5
Canada

Legal Notice

This refund policy is subject to change without notice. Current policy is available at eliteyachtcanada.com. By booking services with Eliteyachtcanada Inc., customers agree to the terms outlined in this policy. This policy complies with the Business Practices and Consumer Protection Act of British Columbia and the Competition Act of Canada.

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